SUJARION Agency

SUJARION – KI-Agentur für Automatisierung, AI Voice Agents, KI-Mitarbeiter & GPT-Bots | Schweiz, Deutschland, Österreich, Spanien

Privacy Policy

Effective Date: December 2025
Version: 1.1
Company: SUJARION SRL
Website: https://sujarion.com

Your privacy is important to us. This Privacy Policy explains how SUJARION SRL collects, processes, stores, and protects personal data when you use our websites, AI tools, voice agents, automation systems, coaching products, forms, analytics, membership services, booking pages, or interact with us via messaging platforms.

1. Data Controller

SUJARION SRL
Str. 1 no. 23, Sat Sederhat,
317237 Arad County, Romania
Fiscal Code: 52559790
Email: info[@]sujarion.com

2. Scope of This Privacy Policy

This Privacy Policy applies to all websites, subdomains, landing pages, funnels, and digital platforms operated by SUJARION SRL, including but not limited to:

  • https://sujarion.com
  • https://tz.sujarion.com
  • https://latinaohnedrama.com
  • https://kurs.latinaohnedrama.com
  • All additional subdomains, microsites and AI tools operated by SUJARION SRL

Any future domains or subdomains operated by SUJARION SRL are automatically covered by this policy.

3. Hosting & Infrastructure

3.1 Hostpoint (Web Hosting & Email)

We use hosting services from Hostpoint AG (Switzerland) for website operation, email, backups and security.

Processed data includes:

  • IP address
  • Server logs
  • Error logs
  • Email metadata (if you contact us)

Legal basis: Art. 6(1)(f) GDPR.

3.2 Amazon Web Services (AWS)

AI models, automations, media files or caching layers may be stored or processed on AWS. Data may be transferred to regions outside the EU under Standard Contractual Clauses (SCCs).

4. Data We Collect

4.1 Data You Provide

  • Name, email, contact information
  • Billing information (Stripe, PayPal)
  • Support messages & form submissions
  • Uploaded files, text, or prompts for AI models
  • Membership account data
  • Course or coaching information

4.2 Automatically Collected Data

  • IP address, device & browser data
  • Analytics, tracking & behavior data
  • Session cookies & identifiers

4.3 AI Data

  • AI prompts & conversation logs
  • Generated responses
  • Error logs & usage analytics

4.4 AI Voice Agents (Inbound & Outbound)

  • Voice recordings / audio input
  • Speech-to-text transcription
  • Text-to-speech output
  • Call metadata (timestamps, duration, caller ID)
  • Conversation logs

5. Purposes of Processing

  • Operating AI tools, voice agents & automations
  • Providing digital products & membership areas
  • Scheduling meetings & communication
  • Payment processing & invoicing
  • Service improvement & debugging
  • Marketing, analytics & advertising
  • Security & fraud prevention

6. Legal Bases

  • Art. 6(1)(a) GDPR – Consent (cookies, marketing, AI)
  • Art. 6(1)(b) GDPR – Contract performance
  • Art. 6(1)(f) GDPR – Legitimate interest (security, analytics)
  • Art. 6(1)(c) GDPR – Legal obligations

7. Third-Party Services & Data Processors

7.1 Payment Providers

Stripe (credit cards & subscriptions)
PayPal (wallet payments)

Processed data: billing details, payment metadata, transaction IDs.

7.2 Scheduling Tools

Cal.com, TidyCal, Google Calendar

7.3 AI Providers

OpenAI – GPT models, Whisper (STT)
ElevenLabs – voice cloning, TTS
Future AI APIs (additional integrations may be added)

7.4 Telephony & Meetings

3CX, Google Meet, Daily API

7.5 Automations

n8n – automation workflows & API integrations

7.6 Lead Generation Tools

  • Leadfwd
  • Apollo.io
  • Hunter.io
  • Google Maps API

7.7 Marketing & Tracking

  • Meta Pixel
  • TikTok Pixel
  • LinkedIn Insight Tag
  • X (Twitter) Ads
  • Google Analytics (GA4)
  • Google Tag Manager

7.8 Use of AI Systems and Automated Processing

Sujarion SRL uses third-party Artificial Intelligence (AI) systems and automation platforms to provide certain digital services. These systems may process user data as part of website operations, communication handling, automation workflows or client projects.

AI and automation tools used may include: OpenAI/ChatGPT, Meta/WhatsApp Cloud API, n8n, Make, Zapier, Google Cloud, email automation systems, chatbot frameworks and voice-agent systems.

Types of Data Processed

  • Text input provided by users (messages, inquiries, project content)
  • Website usage data and technical metadata
  • Communication data (email content, WhatsApp messages, chat requests)
  • Workflow and automation instructions (SOPs, prompts, routing rules)

Purpose of Processing

  • automating customer communication (WhatsApp bots, chatbots, email replies)
  • generating draft responses, text proposals and content suggestions
  • operating AI voice agents and virtual AI employees
  • optimizing workflows and improving service delivery

No AI Model Training with Customer Data

Sujarion SRL does not use client data to train proprietary or public AI models. Data is only processed to fulfill contracted services.

Third-Party Responsibility

AI providers (such as OpenAI or Meta) act as independent processors under their respective privacy policies. Sujarion SRL is not responsible for outages, changes, storage methods or model behavior of third-party AI providers.

Data Minimization & User Responsibility

Users must ensure that they only submit data they are legally permitted to share. Sensitive data should not be submitted unless explicitly required for service delivery.

Automated Decision-Making

Sujarion SRL does not use AI systems to make legally binding automated decisions about users.

Right to Object

Users may request that their data is not processed by AI systems when technically possible. This may limit the availability of certain services.

8. Messaging Services

8.1 WhatsApp

When contacting us via WhatsApp, message content, metadata, phone number, and media may be processed by WhatsApp Ireland.

8.2 Telegram

Messages, media and metadata may be processed by Telegram Messenger Inc.

8.3 Facebook Messenger

Operated by Meta Platforms Ireland.

8.4 Signal

Messages processed via the Signal Foundation infrastructure.

We recommend avoiding sensitive information.

9. Membership Systems (WordPress)

9.1 Simple Membership (Active)

We process:

  • Account data (username, email)
  • Login timestamps
  • Membership level
  • Access logs
  • Payment status (via Stripe/PayPal)

Legal basis: Art. 6(1)(b) GDPR.

9.2 Ultimate Membership Pro (Future-Use)

If activated, this system may process:

  • User profile & access rights
  • Course progress
  • Billing & subscription info

We will update this policy upon activation.

10. AI Voice Agents (Inbound & Outbound)

We use AI-based voice technologies (e.g., ElevenLabs, OpenAI Whisper) to operate automated inbound or outbound voice agents.

  • Voice recordings
  • Speech-to-text transcriptions
  • Text-to-speech responses
  • Call metadata
  • Conversation logs

Legal basis:

  • Art. 6(1)(a) – consent
  • Art. 6(1)(b) – contractual queries
  • Art. 6(1)(f) – legitimate interest

11. Cookies & Tracking

We use cookies for:

  • Essential website functions
  • Analytics
  • Marketing & retargeting
  • Optimization

12. Data Retention

We store data only as long as required for:

  • Contract performance
  • Legal obligations
  • Security and fraud prevention

13. Data Transfers Outside the EU

Some providers may process data outside the EU. Transfers are secured using Standard Contractual Clauses (SCCs).

14. Your GDPR Rights

  • Access, correction, deletion
  • Restriction of processing
  • Data portability
  • Withdraw consent
  • Complain to a supervisory authority

15. Security Measures

  • Encryption
  • Access restriction
  • Regular backups
  • Secure hosting infrastructure

16. Updates to This Policy

We may update this policy periodically. The latest version is always available on this page.

17. Contact

For questions regarding data protection, contact:
Email: info[@]sujarion.com